FREQUENTLY ASKED QUESTIONS
Membership seating is based on seniority and is subject to availability. Renewing members get first priority to renew their current seat locations. New Members are then assigned the best seats available after renewing Member seats are confirmed, based on the date of purchase of their new Membership.
Members will learn their seat and date assignments and receive their tickets (via download) later this year. An email will be sent with confirmation details and all the information you need to access your tickets for all shows.
Once you receive your season tickets, if your assigned ticket date is inconvenient for you, you may exchange them for a different performance of the same production. Exchanges are subject to availability.
There are two ways Members can exchange tickets:
Members can log in to their online account and exchange their tickets for a more convenient performance date of the same production.
Members can also exchange their tickets from one production to another production on the same season, or into special engagements. Available by phone or email.
Members can log in to their online account and exchange their tickets for a more convenient performance date of the same production.
Members can also exchange their tickets from one production to another production on the same season, or into special engagements. Available by phone or email.
As a Member, you’ll be first in line to purchase tickets to added special engagements and one-night-only special events that we bring to San Francisco.
We expect Members to be able to purchase additional tickets to season productions after their season tickets are delivered. We will notify you by email when additional tickets become available for purchase.
Once you have purchased a Season membership, be sure to always log in through the MEMBERS LOGIN (a separate site dedicated to Members) to get the most out of important Membership benefits like first access, no per order fees, and more!
Accounts can only be accessed by the main account-holder and authorized co-users. To authorize friends or family to make ticket purchases and exchanges on your behalf, email memberships@broadwaysf.com or call us at 888-746-1799, press 2.
No pets, companion animals or emotional support animals are allowed in the theatres nor adjoining buildings or rooms. The only exceptions are service animals (dogs only) accompanying patrons with disabilities.
